Turning People into Teams by David Sherwin

Author:David Sherwin
Language: eng
Format: epub
Publisher: Berrett-Koehler Publishers
Published: 2018-10-09T16:00:00+00:00

Reinforcing feedback

This type of feedback is intended to preserve aspects of the team’s work or behavior. People often call this “positive” feedback, because it can affirm what’s perceived to be working well. An appropriate response for this type of feedback is: “Thank you. We’ll keep that in mind when moving forward.”

Adjusting feedback

This feedback is intended to change something regarding what your team has done. The person isn’t telling you to throw out what you’ve created and start over, or to never repeat something that you did in the past. Rather, they’re suggesting adjustments to your team’s work product or behavior. Overall, things are headed in the right direction. Your response to this form of feedback might be something like: “Based on your feedback, it sounds like I need to adjust the type size on the web forms so they are easier for people to read. With those changes, it’ll be more usable.”

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